This is a new initiative I will try to keep some action. Most of the BPM blogs (like mine) talk a lot about trends, experience, hype, methods, concepts, but do not discuss about HOW to improve a business process.
I wonder if the community would like to share some knowledge about it, because I feel that most of the people (the ones that execute it on across enterprises and are part of improvement teams) want o learn the tricks of process improvement.
I hope that this kind of post can enhance the capabilities, knowledge and tools, necessary to business process improvement because 99,99% of BPM books don’t talk about it.
For the start I bring a classical and understandable Purchasing process. The scope of this process, that is perfectly designed, is so broad that includes from buying assets to buying printer toners.
By the way this is not normative BPMN 2.0. Forget about the rules, because I never liked it.
The process is very straightforward to analyze.
One key things I want to stress is:
- Process models became a formal description only. If you look to this flowchart where are the improvement opportunities? I can see very few ( the low hanging fruit of checking and cross checking the purchasing request). Most of the improvement opportunities cannot be discovered on a process model. Why wasting to much time with such detail?
And now the quest: If you belong to a process improvement team what would you do to improve this nice looking process?
This process is full automated on SAP.