What to do with BPM?

I like to watch the Celebrity Apprentice that regardless of the abnormalities that they do, that program is much better than any MBA or management lectures. In addition to the pantomime is very clear how decisions are made to fire the celebrities based on the performance of the tasks assigned to them.

In season four, one of the teams are Lil Jon and John Rich. Lil Jon is connected to hip-hop and rap while John Rich is a singer of country music. John Rich refers the importance of participating in reality show because working with Lil Jon result connecting two completely different artistic worlds (such as BPM and antagonists ACM) and served to unite two types of very different audiences (hip hop and country).

During holidays I had the opportunity to be with some friends of mine, company managers, who complained about the typical flood of improvement projects. In addition to the problems of project management, these managers complained about the confusion that reigned in people’s minds with the introduction of new methods, definitions, how to implement and the contradictions of the concepts. These managers did not care about these kind of projects and returned to business as usual. They said the main problem of the avalanche of new practices, changing paradigms had a very negative impact on people who did the work, i.e. those contributing to the company to progress.

People, felt abandoned, confused, and were left in the middle of new acronyms and evolving methods that could fit under the BPM, to the point that the people we want to be more efficient and effective stop believing in everything that was under BPM.Ultimately they feel relived end the project ends.

Over the last two years we have seen an amazing evolution of BPM, to the point who can coin more definitions than the other that mean exactly the same. While it may be interesting to consultants and philosophers, this coining process does not say nothing at all to the poor working guy.

Thus the first thing to improve is to clarify what BPM really is. Like Lil Jon and John Rich have succeeded in combining two completely different styles of music, we should also be responsible for clarifying and bringing some light to board rooms, managers and … people.

One last note: contrary to what Max says, BPM can be done without technology. In another life I was responsible for a manufacturing company that every day I had to find a way to produce more products. During 6 years again and again improved manufacturing cells and assembly tasks 100% without technology. It’s amazing how we can improve a process without any technology.

This is a copy of an answer posted in ebizQ for future reference.

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3 thoughts on “What to do with BPM?

  1. Alberto, thanks for our point of view.

    First, ACM is not antagonistic to BPM at all. I am antagonistic to the BPM illusion that a business can be hardocded into processes. Once I see that BPM is used to organize a business in an adaptive and social innovation manner, I stop pushing. By MY definition, ACM even does everything that BPM methdology and BPMS software products do. It goes evena step fuirther and offers the complete requirement to define outcomes, goals and rules as a fucntion of the ACM software.

    Lastly, you once again take the process improvement paradigm from manaufacturing and want to apply it for people interaction. That is the biggest fallacy of all! Yes, BPM can be done as a paper exercise, but why would you want to when in any ACM approach there is no need to do so? Just to be able to say it is possible with BPM?

    Yes, I can also navigate the seas with a compass, a sextant and paper maps and weather charts and be proud of it, but in reality I much prefer a GPS based chartplotter on my boat with real-time weather information displayed right into the maps.

    Any sensible executive with half a brain will want to electronically process empower his people to do BPM the modern way and not have them sit around in meeting rooms for years to find some ‘theoretically ideal’ process. I am sorry but you are simply missing the boat … literally.

  2. Max:

    I do not want to push improvement methods for manufacturing processes to social collaboration because generally they are useless. By the way, this is one of the major flaws the community, like you once say in a post, likes to spend time writing to get recognition, medals and awards, forgetting that it can mislead to rock bottom results. I mean lets use lean for everything – to improve an release supplier invoices for payment, manufacturing cells, well let’s invent lean CRM, or lets implement ACM intelligent manufacturing cells.

    I’m sorry but Business Process Management ultimate goal is to improve processes over and over again, and on particular manufacturing processes, despite the availability of systems than can carry simulations to increase throughput, all the work to reduce one second on an assembly activity, executed hundreds of time a day, contributing to increase in the end of the year the quantity of products delivered are based on problem solving techniques and not by system automation.

    The key point I want previously to express is all about the people, I should say that when I written the post on ebizQ I was tempted to talk about semantics, subject I will return when I have time to translate the article, but today people are confused, full of jargon and confusing ideas that do not understand what BPM is all about. For some is evil.

  3. Pingback: Older BPM Quotes of the week « Adam Deane

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