On my previous post, regarding Real-Time Process Guidance I told that human judgment cannot be forgot even if we deal with and intelligent system to perform work.
Apparently real time guidance is becoming a trend but is being coined as something disconnect from BPM (like some ACM practitioners advocate.
Andrew introduces the Adaptive Process Guidance concept and argues that is a new discipline, while BPM is becoming some old school approach only to manage structured processes.
BPM cannot be confused with structured processes. BPM includes structured, unstructured (AD_HOC, ADAPTIVE, whatever). BPM is how you manage enterprise processes independently the way they are executed.
Structured work (workflow based) and ad-hoc knowledge intensive work coexist.
In the last 10 years companies drive effort to improve structured processes. They managed to design, document and train people to executed work on a pre-defined basis.
But managers forgot that the number of people who undertake knowledge work has increased exponentially.
Companies provided systems that allow people to share knowledge but forgot how knowledge work takes place. ADAPTIVE approach enables such need.
Knowledge workers require continuous access to the information they need and flexibility to design the way the work must be performed. Thus ADAPTIVE needs to be put in place but it’s still under BPM umbrella.